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Legal
REFUND POLICY
Last updated: April 6, 2026
Important Note
Keystone Cannalabs is an affiliate marketing website. We do not directly sell or ship products — all purchases are fulfilled by our affiliate partner brands. Refunds, returns, and exchanges are handled directly by the respective brand you purchased from. Please refer to the specific brand's return policy when making a purchase.
How Refunds Work
Because all products are purchased through our affiliate partners (Bay Smokes, Binoid, Hometown Hero, Delta Extrax, etc.), all refund and return requests must be submitted directly to the brand you purchased from. Each brand has its own return policy, which is typically displayed at checkout and in your order confirmation email.
Typical Partner Return Policies
Most of our affiliate partners offer a 30-day satisfaction guarantee on their products. If you are unsatisfied with your purchase for any reason, contact the brand's customer support team with your order number. Many brands will offer a replacement, store credit, or full refund depending on the circumstances.
Damaged or Incorrect Items
If you received a damaged or incorrect item, contact the brand's customer support team immediately with photos of the damage and your order details. Most partners will reship the correct item or issue a full refund at no cost to you.
What We Can Help With
While we cannot process refunds directly, we are happy to help you navigate the process. If you are having difficulty reaching an affiliate partner's support team, contact us at [email protected] and we will do our best to assist you in resolving the issue.
Affiliate Link Purchases
When you click a 'Buy Now' or 'Shop' button on Keystone Cannalabs, you are redirected to the affiliate partner's website to complete your purchase. Your transaction is with that brand, not with Keystone Cannalabs. All billing, shipping, and customer service is handled by the respective brand.
Contact Us
For general questions or assistance navigating a return, email us at [email protected]. We typically respond within 24 hours on business days.